Reviews & Reactions
Every day we serve hundreds of people, in our 2 stores, with our delivery partners and with our catering.
We work really hard to provide a remarkable experience - with the food, the staff and the vibe. The press reaction has been superb.
Most people love it, and yep, every now and then something goes wrong, and when that invariably happens, we do our best to fix it.
Ideally we can fix it right when it happens. Sometimes we have to fix it later - but we always try.
Our scores on various review sites are always really good - always in the 4.5-5 range.
Thank you for your feedback. We need it. We love it.Thank you.
However...WARNING! RANT STARTING!...
We get great reviews most of the time - but we (well Nick actually), gets really frustrated with YELP - because they hide so many of our - and other restaurant's reviews.
"In May & June of 2017 alone - 23 customers wrote reviews of our Santa Monica restaurant. 21 were 5 star. 1 was a 4 star. 1 was a 3 star. Only 3 reviews were published. 21 reviews were hidden. Our overall average ratings are 5 star, but because of YELP hiding the reviews our average score for the previous 3 months dropped to 4. Yelp tells you "its the algorithm, and it has no relation to advertising spend". OK. Yelp hides a bunch of reviews in the "not recommended" section. We have 155 reviews that you can't see, of which 129 hidden are 5 stars. The truth is 91.7% of our reviews are 4 or 5 stars.
All I suggest is that when you are considering a restaurant, take a minute to read ALL the reviews not just the visible ones.