Staff make all the difference

What Tom our designer thought we should have on the front window way back when. Maybe he was right?

What Tom our designer thought we should have on the front window way back when. Maybe he was right?

I am interviewing staff again right now, because Summer is coming to an end and we have had a little turnover. Alex my youngest is going back to school, Annabel is moving to the Valley etc, and as I was getting prepared to talk about pies and my "standard" speech about needing to be comfortable FBRL,  Front (of House) and Back (of house) and Left (food) and Right (Coffee), and my second spiel about Follow direction with personality... i was suggesting to one candidate that they read our Yelp reviews (not the scores) the words - and specifically search in the yelp reviews the word STAFF. 

Then I did that - and here is what I discovered.

Santa Monica

Total of 448 Yelp Reviews

321 - 5 star (71.6%)   - 85 - 4 star (18.97%) - AWESOME :-)

76/321 5 star reviews and 15/85 4 star reviews talk about "staff" 

A few mention patient, kind, a lot say nice, relaxed etc. All good

120 of our reviewers talk about us being

FRIENDLY

Wow. That is awesome. My staff really rock.

Thank you everyone - on both sides of our counter.